PRIVACY POLICY

Arkana International

Last Updated: April 23, 2025

1. INTRODUCTION

Arkana International ("we," "our," or "us") operates wellness retreat centers in Peru, Mexico, and Costa Rica, and maintains the website www.arkanainternational.com (the "Site"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect information that we gather through our Site.

2. INFORMATION WE COLLECT

2.1 Information You Provide to Us

When you interact with our Site, you may voluntarily provide us with personal information through:

• Contact Forms: When you submit inquiries or requests through our contact forms, we collect information such as your name, email address, phone number, and any other information you choose to provide.
• Newsletter Subscriptions: When you opt in to receive our newsletters or marketing communications, we collect your email address and preferences.

2.2 Information We Collect Automatically

When you visit our Site, we automatically collect certain information about your device and usage, including:

• Usage Data: Information about how you use our Site, including pages visited, time spent on pages, and other interaction data.
• Device Information: Technical data such as your IP address, browser type and version, time zone setting, operating system, and device information.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your user experience, analyze site usage, and assist in our marketing efforts. For more information, please see the Cookies section below.

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

• To communicate with you regarding your inquiries or requests
• To provide you with information about our wellness retreats and services
• To personalize and improve your experience on our Site
• To send you marketing communications (where you have opted in)
• To maintain and improve our Site and services
• To analyze usage patterns and trends
• To protect the security and integrity of our Site

4. DATA STORAGE AND THIRD-PARTY SERVICES

4.1 HubSpot

We use HubSpot to store and manage information collected through our contact forms and subscription processes. Your personal information is processed according to HubSpot's terms of service and privacy policy.

4.2 Google Analytics

We use Google Analytics to collect and analyze information about how visitors use our Site. Google Analytics uses cookies to collect anonymous traffic data. This information helps us understand how visitors engage with our Site and improve user experience. Google Analytics may collect your IP address, but this information is typically anonymized.

5. COOKIES

Our Site uses cookies and similar tracking technologies to distinguish you from other users and enhance your experience. A cookie is a small file placed on your device that enables certain features and functionality.

We use the following types of cookies:

• Essential Cookies: Necessary for the Site to function properly.
• Analytical/Performance Cookies: Allow us to recognize and count visitors and analyze how visitors move around the Site.
• Functionality Cookies: Enable the Site to remember choices you make and provide enhanced features.
• Targeting Cookies: Record your visit to the Site, pages visited, and links followed.

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Site may become inaccessible or not function properly.

We implement a cookie consent banner that allows you to opt in to non-essential cookies.

6. YOUR RIGHTS AND CHOICES

Depending on your location, you may have certain rights regarding your personal information:

• Access: You may request access to your personal information.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information.
• Restriction: You may request that we restrict the processing of your information.
• Data Portability: You may request a copy of the information you have provided in a structured format.
• Objection: You may object to our processing of your personal information.

To exercise these rights, please contact us at info@arkanainternational.com.

Marketing Communications

You can opt out of receiving marketing communications from us at any time by:

• Clicking the "unsubscribe" link in any marketing email we send
• Emailing us at info@arkanainternational.com with your request to be removed from our mailing list

7. DATA SECURITY

We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know.

8. INTERNATIONAL TRANSFERS

As a global organization with operations in Peru, Mexico, and Costa Rica, your personal information may be transferred to and processed in countries outside your country of residence. These countries may have data protection laws that differ from those in your country.

We ensure that appropriate safeguards are in place to protect your information when it is transferred internationally.

9. CHILDREN'S PRIVACY

Our Site is not intended for children under 16 years of age, and we do not knowingly collect personal information from children under 16. If you are under 16, please do not provide any information on our Site.

10. CHANGES TO THIS PRIVACY POLICY

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on our Site with a revised "Last Updated" date.

11. CONTACT US

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Email: liliana@arkanainternational.com

Arkana International

Arkana Amazon Office Jiron Fitzcarrald 152, Iquitos Peru 16002

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Thank you for trusting Arkana International with your personal information. We are committed to maintaining that trust by protecting and respecting your privacy.

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